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Support FAQs

Support FAQ

Support

FAQs


Support FAQ

Questions

Answers

What support options are available?

Dacons provides engineer support for Mailit via the Support Request form. We truly speak you language. If you found an issue with our software, please send a Bug Report. At this time, telephone support is not provided.

What is the procedure for submitting a support request?

Please use the Support Request form provided by this website. Our support engineers will get back to you via email.

What is the procedure for submitting a bug report?

Please use the Bug Report form provided by this website. Our support engineers will get back to you in case of questions or when a fix for the reported bug can be provided.

What is the procedure for submitting a feature request?

Please use the Feature Request form provided by this website. Our support engineers will get back to you in case of questions. We consider every suggested feature. However, Dacons does not guarantee that all requested features are implemented.

How to find out the version number of the Mailit release I am using?

Please see the version number at the download package documentation.

What are major, minor and build version numbers?

First number is the major version, second and the third are minor version, and the fourth is the running build number.

How do I get maintenance updates?

You can download the updates from our web site. In case if you choose to stay informed, we will send you an email every time the download package is updated. You may also want to consider an option of subscribing to RSS Feed, available on our site.

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